iScan Support Options

About Technical Support

Your software support agreement will deliver some of the most advanced support available today. In addition to the features below you will have access to our tutorial support page, a constantly updated Frequently Asked Questions page, and free bug fixes for the lifetime of the product.

All support agreements come with the following benefits:

  • Unlimited email support
  • Telephone support (9am-5pm pacific standard time)
  • SimpleDOX feature updates within the same version
  • Access to iScan support web site portal
  • Provides Internet based remote desktop support*
    • This unique service allows for an iScan support representative to connect to your computer and solve your problem for you while you sit back and watch. This service allows for the quickest resolution of a serious problem.
  • Communicate with Support staff.
  • Live Chat with support staff.
  • Discounted admission into iScan Regional User Conferences.
  • In-depth classes and labs
  • Upcoming releases
  • Discounted pricing on future modules and enhancements

The Support agreement fee is %15 of your total software cost (including additional users). The 12 month service agreement is required with your purchase of SimpleDOX. Customers have the option to renew at the end of the 12 month term.

Important Links

Support Frequently Asked Questions (FAQ)


Supported Hardware

SoftWare Specifications